Stationery FAQ

How long does it take for an order to ship?

All orders are professionally packed and dispatched within 1-3 working days. Once your order ships, you will receive an automated email with a tracking link so you can monitor its progress in real-time, please note that standard shipping doesn’t include a tracking number unfortunately my hand are tied.

Where can I find my shipping tracking number?

Your tracking number will be sent to the email address used at checkout. If you haven't received it within 3 business days, please check your spam folder or contact our support team.

What shipping options are available at checkout?

We offer various shipping methods ranging from standard to tracked shipping. You can view the exact rates and estimated delivery dates for your specific location during the checkout process.

What is your return policy for online orders?

We offer a 30 day return window for all unused items. If you are not completely satisfied with your purchase, please contact us to initiate a return or exchange.

How do I contact customer service about my order?

For the fastest response, please email us at ohciaradesign@outlook.ie or use our contact form. We aim to respond to all inquiries within 24 hours.